How do I place an order?+
You may submit a quote request on our website or email email@example.com. Please allow a minimum of one business day for your quote to be processed. Please note that this is not a reservation; a deposit must be made in order to secure your order. If you need help selecting product, please call us at 918-622-8102 or visit our showroom.
May I make changes to an order?+
Yes, you may make changes to your order. Please ensure that all changes are made 14 days prior to the event date on your order.
How can I reserve my order?+
A 50% deposit is required to reserve your order. Payment in full is due 14 days prior to your scheduled delivery reservation. For your convenience, a deposit or payment in full may be made by credit card over the telephone to secure your rentals. A credit card is required for renting unless the customer is a business and has an account with Party Pro Rents. Once the payment is processed, a receipt will be emailed. Please notify us if an email has not been received reflecting your payment.
Is my deposit refundable?+
Deposits are non-refundable.
Is there a minimum-order requirement?+
No. While certain items do come in set quantities, there is no order too big or too small.
Do my items need to be returned clean?+
Our items must be returned free from food and debris; flatware, dinnerware, and glassware must be rinsed and free from food, debris and lipstick.
What is your policy on order pickups?+
All orders scheduled for a customer pickup will be picked up at the warehouse. Please note to bring your own straps if needed. You will be responsible for strapping your own rentals. The warehouse address 6511 East 44th Street (44th & Sheridan across from Sam’s). The warehouse is open Monday - Friday 7:30am - 4:00pm and Saturday 8:00am - 12:00pm.
What happens if I receive my order and find that something is broken or missing upon delivery?+
Party Pro Rents strives for order accuracy and relies on our clients to verify the rentals ordered are the products rented and the amount needed for the event. Rental products must be inventoried upon delivery. Any order discrepancies must be reported during business hours or by 9:00am the next business day.
Do you set up the items that I rented?+
No. We will drop off your items at the location designated when the order is placed. If you are needing setup of tables/chairs or centerpieces, there is an additional charge for those items. Please inquire regarding setup fees.
When do I need to reserve my items?+
In order to provide the best possible service to our clients, we encourage you to place your order for your items as soon as possible. This will help ensure product availability for your event date.
I need to place an order for a tent, how do I do that?+
Please visit our tent page and review the questions listed in order to place an order for a tent.
Do we ship linen?+
Yes! Please give us a call at 918-622-8102 or send us an email at firstname.lastname@example.org to inquire about shipping linen.